سياسة الاسترجاع

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lumitine.ltd@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lumitine.ltd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lumitine.ltd@gmail.com.

LUMITINE BEAUTY | سياسة الاسترجاع والاستبدال

LUMITINE BEAUTY | Return & Exchange Policy

سياسة الاسترجاع والاستبدال

نسعى دائماً في LUMITINE BEAUTY لتقديم تجربة تسوق استثنائية. يرجى الاطلاع على سياستنا المعتمدة لضمان تجربة تسوق مريحة.

1. المدة الزمنية

الاسترجاع العادي: خلال 3 أيام من تاريخ استلام المنتج.

العيوب أو أخطاء المتجر: خلال 10 أيام من تاريخ الاستلام.

2. شروط القبول

يجب أن يكون المنتج في حالته الأصلية، غير مفتوح، وبتغليفه الكامل.

يتطلب توثيق (صورة أو فيديو) للمنتج قبل شحنه عند طلب الاسترجاع.

3. آليةالسبب تكلفة الشحن آلية الاسترداد

عيب/خطأ من المتجر يتحمله المتجر استرداد كامل

منتج غير مطابق للوصف يتحمله المتجر استرداد كامل

أسباب شخصية يتحملها العميل (50%) رصيد في المملاحظة: يتم إضافة رصيد المتجر خلال 15 يوم عمل من استلامنا للمنتج المُرتجع.

Return & Exchange Policy

At LUMITINE BEAUTY, we are committed to excellence. Please review our policy to ensure a seamless experience.

1. Return Window

Standard Returns: Within 3 days of delivery.

Defective or Incorrect Items: Within 10 days of delivery.

2. Eligibility

Items must be in original, unopened, and sealed condition.

Photo or video verification is required prior to shReason Shipping Cost Refund Method

Defect/Store Error Covered by LUMITINE Full Refund

Item Mismatch Covered by LUMITINE Full Refund

Personal Preference Shared (50/50) Store CreNote: Store credit is issued within 15 business days upon receiving the returned item.

تواصل معنا | Contact Us

لأي استفسار، تواصل مع فريق الدعم لدينا:

For assistance, contact our support team:

📧 info@lumitinebeauty.store

🌐 www.lumitinebeauty.store

هذا الترتيب واضح جداً، احترافي، ويضع هوية LUMITINE BEAUTY في المقدمة كما طلبت. هل تحتاج إلى أي تعديل إضافي قبل اعتماده في المتجر؟ditipping.

تجر الاسترداد